The challenge
Family Dental Care books mostly by phone. Patients called during work hours, the front desk jotted slots in a diary, and double-bookings happened weekly.
- ●Phone-only booking lost patients who preferred to book online
- ●Paper diary led to double-bookings and missed appointments
- ●No sync between the front desk diary and the dentist's calendar
- ●No-shows were common because reminders were inconsistent
The solution
The clinic enabled Odento's online booking with Google Calendar integration and smart slot suggestions. Patients now book from a link, and the dentist's calendar stays in sync automatically.
- ●Launched a branded online booking page with real-time availability
- ●Synced appointments to Google Calendar for the dentist and front desk
- ●Smart slot suggestions prioritize gaps and reduce idle time
- ●Automatic WhatsApp reminders reduced no-shows
The results
3x
faster appointment booking
45%
of new bookings now come online
60%
reduction in no-shows
0
double-bookings since going digital
“Patients love booking from their phone at midnight. We love not having a paper diary. Google Calendar sync means I always know where I need to be, and the reminders mean patients actually show up.”
Dr. Priya Rao
Founder, Family Dental Care
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