The challenge
Smile Dental Clinic runs four chairs across two locations in suburban Mumbai. Before Odento, the front desk tracked recalls in a spreadsheet and sent reminders manually, which meant patients slipped through the cracks during busy weeks.
- ●No automated recall system — lapsed patients were rarely contacted
- ●Manual WhatsApp reminders took over an hour of front-desk time each day
- ●No visibility into which patients were overdue for cleaning or follow-up
- ●Two locations meant duplicated records and missed handoffs
The solution
The clinic adopted Odento's patient management and WhatsApp communication modules. Automated recall workflows now trigger based on treatment plans, and reminders go out through the centralized notification engine.
- ●Configured recall workflows for cleaning, crown checkups, and ortho adjustments
- ●Switched to WhatsApp reminders via the centralized notification engine
- ●Unified patient records across both locations under one organization
- ●Used Neurax insights to surface overdue patients on the doctor's dashboard
The results
40%
increase in patient retention over six months
1.2 hrs
of front-desk time saved per day
92%
reminder delivery rate on WhatsApp
2
locations now on a single record system
“We used to lose patients simply because nobody remembered to call them back. Odento's automated recalls brought them in on their own, and our front desk finally has time to focus on the people in the chair.”
Dr. Anjali Mehta
Owner & Lead Dentist, Smile Dental Clinic
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