Online Booking

Booking a dental appointment should be as easy as sending a message. With Odento, patients can book through WhatsApp, the patient app, or the dentist's online booking page — no phone calls during business hours, no waiting on hold.

Finding a Dentist

If your dentist is already on Odento, they'll send you a booking link via WhatsApp or SMS. Tap the link to open the booking page directly — no search needed.

Screenshot — Finding a Dentist

If you're looking for a new dentist, you can search on the Odento directory at odento.app. Search by location, specialization, or dentist name. Each dentist's profile shows their qualifications, specializations, clinic address, working hours, and available services.

Booking an Appointment

There are three ways to book:

Via WhatsApp

Message your dentist's Odento WhatsApp number with something like "I need an appointment" or "Book a cleaning." Odento's assistant responds with available slots based on your dentist's calendar. Reply with your preferred slot, and the appointment is confirmed instantly. You'll receive a confirmation message with the date, time, and clinic address.

Screenshot — Booking an Appointment

Via the Booking Page

Open the booking link your dentist shared. You'll see:

Screenshot — Booking an Appointment

Available appointment types: Consultation, cleaning, root canal, etc. — each with its duration and price
Calendar of available slots: Pick a date and time that works for you
Your details: Enter your name and phone number (if you're new) or confirm your existing details
Notes (optional): Add any information your dentist should know before the visit

Click Confirm and your appointment is booked. You'll receive a WhatsApp confirmation immediately.

Via the Patient App

If you've installed the Odento patient app, open it and tap Book Appointment. You'll see your dentist's available slots and can book in a few taps. The app also shows your appointment history and upcoming visits.

First Visit?

If it's your first time with this dentist, the booking page will ask for basic information — name, phone number, date of birth, and a brief description of your dental concern. This helps the dentist prepare for your visit.

Appointment Reminders

Odento sends you automatic reminders so you never miss an appointment:

Booking confirmation: Sent immediately when you book, with the date, time, clinic address, and a link to reschedule or cancel
Day-before reminder: Sent 24 hours before your appointment
2-hour reminder: Sent shortly before your appointment, with directions to the clinic

All reminders come via WhatsApp. If you don't have WhatsApp, they're sent via SMS instead.

Rescheduling

Need to change your appointment time? You have two options:

WhatsApp: Reply to your appointment confirmation message with "Reschedule" and Odento's assistant will show you alternative slots
Booking link: Tap the reschedule link in your confirmation or reminder message to open the booking page and pick a new time

There's no need to call the clinic. Your dentist is notified of the change automatically and receives the updated schedule.

Cancelling an Appointment

To cancel, reply "Cancel" to your WhatsApp confirmation or tap the cancel link in any reminder. Odento asks for a quick reason (scheduling conflict, feeling unwell, no longer needed, etc.) to help your dentist improve their service.

Cancellation Courtesy

Please cancel at least a few hours in advance when possible. Your dentist can offer that slot to another patient who may be waiting. Some dentists may charge a small fee for late cancellations or no-shows — this will be mentioned in the booking confirmation.

Appointment History

View all your past and upcoming appointments in the patient app or web portal. Each entry shows the date, time, dentist, procedure, and status (completed, cancelled, upcoming). This history is linked to your medical records, so you can see what was done at each visit.