Payments

Viewing Bills

When your dentist sends an invoice, you'll receive it via WhatsApp with a link to view the full bill. You can also view all your bills in the patient app or web portal under Bills & Payments.

Each invoice shows:

• Invoice number and date
• Dentist and clinic details
• Itemized list of procedures with individual prices
• Any discounts applied
• Taxes (GST, if applicable)
• Total amount due
• Payment status (paid, partially paid, or outstanding)
• Due date

Invoice #INV-2025-0142
  Dr. Sharma Dental Clinic
  15 Jan 2025

  Consultation                    ₹  500.00
  Scaling & Polishing             ₹ 2,000.00
  Composite Restoration #11       ₹ 1,500.00
  Discount (10%)                  -₹   400.00
  GST                             ₹   180.00
                          -------------------
  Total Due:                      ₹ 3,780.00
  Status: Outstanding
  Due: 30 Jan 2025

Paying Online

To pay an invoice, tap the payment link in the WhatsApp message or open the invoice in the app/portal and tap Pay Now. You'll be taken to a secure Razorpay payment page where you can choose from:

• UPI: Google Pay, PhonePe, Paytm, and all UPI apps
• Cards: Credit and debit cards (Visa, Mastercard, RuPay)
• Net banking: 50+ Indian banks supported
• Wallets: Popular digital wallets

After payment, you'll receive an instant confirmation via WhatsApp with a digital receipt. The invoice status updates to "Paid" in your records and your dentist's system simultaneously.

Partial Payments

If you can't pay the full amount at once, many dentists allow partial payments. Enter the amount you'd like to pay, and the remaining balance stays on the invoice. Odento tracks the outstanding amount and sends reminders for the balance according to your dentist's payment terms.

Payment History

The Bills & Payments section in the app and portal shows your complete payment history:

• All invoices, sorted by date (most recent first)
• Payment status for each invoice
• Amount paid and outstanding balance
• Payment method used (UPI, card, etc.)
• Downloadable receipts for each payment

You can download a yearly payment summary for tax purposes or insurance reimbursement claims. The summary includes all payments made in the selected period, with dentist details and GST breakdowns where applicable.

Insurance Claims

If you have dental insurance, you can manage claims through Odento:

• Add insurance details: Enter your insurance provider, policy number, and coverage information in your profile
• Claim-friendly invoices: Odento invoices include all the details insurers typically require — procedure codes, dentist credentials, and GST breakdown
• Download supporting documents: Get the invoice, clinical notes summary, and prescriptions as a single PDF bundle for your insurer
• Track claim status: If your dentist submits claims on your behalf, you can see the status (submitted, under review, approved, paid) in your records

Payment Reminders

For outstanding invoices, Odento sends gentle payment reminders via WhatsApp:

• Invoice delivery: Sent immediately when the invoice is created, with the payment link
• Due date reminder: Sent a few days before the due date
• Overdue reminder: Sent after the due date if payment hasn't been received

If you're experiencing financial difficulty, contact your dentist directly through WhatsApp to discuss payment options. Many dentists offer installment plans for larger treatments.

Refunds

If a payment needs to be refunded (e.g., a cancelled procedure or a billing error), your dentist initiates the refund through Odento. Refunds are processed back to the original payment method and typically take 5–7 business days to appear, depending on your bank.