Neurax

Overview

Neurax is the intelligence layer of the Odento platform. It has two distinct components: an AI conversation engine that handles free-form patient messages on WhatsApp, and a deterministic workflow engine that automates practice operations based on events. The AI component uses Gemini for natural language understanding and generation, while the workflow engine uses rules and templates — no AI for deterministic tasks.

The doctor's interface is never conversational. Dentists interact with Odento through buttons, overlays, tables, and purpose-built clinical screens. Neurax works in the background, handling patient communication and flagging items that need the dentist's attention.

Patient Conversations

Neurax handles free-form patient messages on WhatsApp. Patients chat naturally — asking about symptoms, booking appointments, inquiring about treatment costs, or following up after a procedure. Neurax understands the intent, responds in natural language, and takes actions like booking appointments, sharing clinic information, or escalating to the dentist when needed.

Conversation Capabilities

• Appointment booking: Patients describe when they want to come in; Neurax finds available slots and books.
• Symptom triage: Patients describe symptoms; Neurax provides general guidance and recommends booking if appropriate.
• Cost inquiries: Answers questions about treatment pricing based on the practice's configured rates.
• Post-treatment follow-up: Checks in with patients after procedures, shares care instructions, and flags complications.
• Rescheduling and cancellation: Handles changes to existing appointments with confirmation.
• Clinic information: Answers questions about hours, location, parking, and services offered.
• Payment reminders: Sends outstanding balance reminders and payment links.

Human Escalation

When Neurax encounters a situation it cannot handle — a clinical question requiring professional judgment, a complaint, or a complex case — it escalates to the dentist or front desk staff. The escalation appears in the Odento dashboard with full conversation context so the human can pick up seamlessly.

Insights

Neurax generates AI-powered insights for the dentist's dashboard. These insights read practice data and surface patterns, trends, and actionable observations. Insights are presented as natural language summaries alongside charts — not as chat messages.

Insight Types

• Revenue insights: "Revenue is down 15% this month compared to last, primarily due to fewer root canal procedures."
• Patient retention: "12 patients haven't visited in over 6 months despite being on a 3-month recall schedule."
• No-show patterns: "No-shows spike on Friday afternoons — consider overbooking by 10% for those slots."
• Treatment acceptance: "Treatment plan acceptance rate is 45% — below the 60% industry benchmark."
• Operational efficiency: "Chair 2 utilization is only 38% while Chair 1 is at 85%."

Anomaly Detection

Neurax runs background pattern analysis to detect anomalies in practice data. When something unusual is detected, it flags the dentist on the dashboard. Anomaly detection covers:

• Billing anomalies: Unexpected drop in collections, unusual refund patterns, duplicate invoices.
• Scheduling anomalies: Sudden spike in cancellations, unusual booking patterns, overbooked days.
• Patient behavior: A patient who always confirms suddenly stops responding, unusual complaint patterns.
• Clinical patterns: Unusual frequency of a specific procedure, unexpected post-operative complication rates.
• Inventory anomalies: Consumables depleting faster than expected, possible wastage or theft.

Workflow Automation

The workflow engine is a deterministic, event-driven automation system — think n8n-style automation built into Odento. It executes predefined steps when events occur. Every execution is logged, creating an automatic audit trail.

Event Triggers

• appointment.created — New appointment booked
• appointment.completed — Appointment marked complete
• appointment.cancelled — Appointment cancelled
• patient.created — New patient registered
• cart.abandoned — Patient left payment page without paying
• treatment.completed — Treatment plan marked complete
• payment.received — Payment confirmed by Razorpay

Example Workflow: Post-Appointment Follow-up

Trigger: appointment.completed
Steps:
  1. Wait 2 hours
  2. Send WhatsApp message (template: post_care_instructions)
     ├── Variables: patient_name, procedure, care_tips
     └── Channel: WhatsApp via Neurax
  3. Wait 24 hours
  4. Send WhatsApp message (template: feedback_request)
     ├── Variables: patient_name, dentist_name
     └── Includes: 5-star rating link
  5. If rating <= 3:
     ├── Flag on dentist dashboard
     └── Send alert to front desk
  6. If rating >= 4:
     ├── Send Google review link
     └── Offer next appointment booking
  7. Wait 7 days (or per procedure recall interval)
  8. Send recall reminder (template: recall_reminder)
     └── Includes: booking link

Workflow Node Types

• Action nodes: Send message, create invoice, update record, call API.
• Condition nodes: Branch based on data (if/else, switch).
• Time nodes: Wait for a duration, schedule for a specific time, or use cron.
• Human input nodes: Pause and ask the dentist or patient for input, wait for a tap.
• Notification nodes: Send WhatsApp, email, or SMS via the centralized notification system.

Templates and Presets

Neurax ships with a library of pre-written templates and presets so practices can get started without configuring everything from scratch:

• Message templates: Pre-written WhatsApp messages with variable placeholders (not AI-generated).
• Service-to-recall mapping: Automatic follow-up intervals per procedure type (e.g., cleaning every 6 months).
• Symptom-to-guidance mapping: General guidance for common symptoms (from a curated database, not AI).
• Workflow presets: Pre-built workflows for common scenarios (new patient welcome, post-op follow-up, payment reminder).

Configuration

Neurax is configured in Settings → Neurax. Key settings include:

• WhatsApp Business number and API credentials
• Business hours (for after-hours auto-responses)
• Escalation recipients (who gets notified when Neurax escalates)
• Enabled workflows (toggle individual workflows on/off)
• Message templates (customize wording, add variables)
• AI personality and tone (formal, friendly, concise)
• Knowledge base content (clinic-specific FAQs, services, pricing)